Shipping & Delivery Policy

Last updated: 19 October 2026

DigiSurvey is a digital-only service. We do not ship any physical goods. There are no courier charges, no delivery windows, and no PIN-code restrictions.

1. What we deliver

Digitaliiisla Technologies Private Limited delivers software access and the files you generate inside the DigiSurvey application — surveyor accounts, feature unlocks, wallet balance, reports (PDF), invoices (PDF) and OCR / AI results. Delivery happens entirely over the internet to the signed-in account on the device(s) you use.

2. When delivery happens

Account creation: instantly, when you confirm your email after signing up.
Lifetime plan activation: within a few seconds of successful payment confirmation from the licensed payment gateway. Access shows on the same device immediately, and syncs to any other device signed into the same account on the next load.
Pay-as-you-go wallet top-up: immediately on payment confirmation; the new balance is visible in the app's wallet screen.
Reports and invoices: as soon as you tap Save; a copy is also emailed to the account email where you have asked for one.

3. If activation is delayed

If a payment is deducted but access is not activated within 30 minutes, write to billing@digitaliiisla.co.in with the transaction reference. We will reconcile with the payment gateway and either activate the plan or confirm a reversal within 24 hours. See the Refund & Cancellation Policy for refund timelines.

4. Service availability

DigiSurvey is served from Cloudflare and Supabase infrastructure. The service is designed to be available 24×7, with planned maintenance windows announced on the status page and in-app. Many report tools also work offline on the device; data syncs automatically when the connection returns.

5. International access

The service is available to users in India. Features that depend on Indian records (RTO lookup, DL verification, bank formats) are optimised for India and may not return useful results for overseas registrations.

6. Contact

Delivery or activation questions: billing@digitaliiisla.co.in · +91 83026 98307 (Mon–Sat, 10:00–19:00 IST).

7. Legal entity

Digitaliiisla Technologies Private Limited · CIN: U62011RJ2026PTC119030 · PAN: AANCD1878K · TAN: JPRD10028E · Registered office: Khemi Sati Road, Jhunjhunu, Rajasthan – 333001, India.